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    Customer Reviews

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    M
    M.
    DO NOT PURCHASE- does not seal and company does not back up their products

    It saddens me write this review. I made a $370 purchase from Wild Crew and the water bottle was faulty. Something they claim to already know about yet have a way to try to rig it to seal that seems to work for Nicole in customer service. However, her secret trick to make it seal did not work on the bottle I received.

    They will probably never let the public see it. The bottle does not seal. When I reported the faulty product they told me they have the same frustrations with the bottle but have figured out a way to make it work. I tried their secret way and it did not do as they claimed. They refused to pay for return shipping, send a replacement cap, or replacement bottle, and even made returning it a challenge. Once I sent the bottle I was not refunded and it was never acknowledged that they received it until a few days after I reached out to them. When they finally responded with the refund they carried on about how it’s not their responsibility to back up their products that were damaged during shipping (that was never the issue not had it ever been stated like that in any of the previous messages). When I questioned her about that statement she responded by telling she mixed up return with someone else’s as it is true that my water bottle was faulty. Then blamed her inability to refund my return shipping for her default product because the water bottle was a part of a larger purchase!

    They do not back up their products and customer service has nothing to do with customer service. From someone who just purchased $370 worth of products, they have no desire to make things right in hopes that I might continue to make $370 purchases. Funny thing is that I keep getting regular requests to give them a review! Seriously!

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    Stay Hydrated

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